Product Warranty
Warranty
We offer a 10 years quality warranty against defects in materials and workmanship for all hardware and parts. (Excluding soft close)
3 years quality warranty for all barn doors. 1 year quality warranty for all swing doors.
All internal barn doors and hardware are intended for interior use only, and are not warrantied against exterior use.
All products come with a limited lifetime warranty that covers the functionality of our products.
Conditions of Warranty
- Defects occurring within the warranty period will be repaired or replaced at the Company's discretion and subject to the terms of this warranty.
- This warranty does not cover cosmetic discoloration, damage, improper installation, normal wear, damaged by sunshine and rain.
- The goods must be used only in a normal and proper manner.
- Unauthorized dismantling, repair, or modification of the goods by anyone other than the Company will invalidate this warranty.
- The Company will not accept any charges associated with the removal or re-installation of the goods.
- The warranties apply to defects arising from faulty materials or workmanship and do not cover the following:
- Accidental damage, malicious damage, or misuse.
- Damage or deterioration of the finish due to harsh weather conditions, adverse weather conditions, or improper maintenance of the products (including coastal locations and areas with significant temperature fluctuations).
- Damage or defects that reported to us longer than 7 days after received the items.